Cancellation & Refund Policy

This policy outlines the terms and conditions regarding cancellations and refunds for Chraimus subscription services. By subscribing to our services, you agree to the terms specified herein.

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1. Customer Commitment

 

Customer satisfaction is our core value. To ensure Chraimus is the right fit for your business, we provide a fully transparent evaluation period before any financial commitment.

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2. 14-Day Free Trial Period

 

Chraimus offers a 14-day free trial for all new users, starting from the date of registration.

• This period is designed for you to test all terminal features, explore the music library, and evaluate the "Venue DNA" compatibility without any charge.

• You may cancel at any time during the trial without any obligation.

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3. Subscription Cancellation

 

You may cancel your annual or monthly subscription at any time through the "My Account" or "Subscriptions" section of your dashboard.

• Effect of Cancellation: Cancellation prevents the automatic renewal of your subscription at the end of the current billing cycle. Your service will remain active and fully functional until the end of your prepaid period.

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4. No-Refund Policy

 

Since we provide a 14-day comprehensive free trial, no partial or full refunds are issued once the subscription fee has been paid and the service remains active.

• Users are expected to make an informed decision at the end of their risk-free trial period.

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5. Exceptional Circumstances

 

Refund requests may be evaluated on a case-by-case basis under extraordinary circumstances, such as:

• Proven technical failures originating solely from Chraimus servers that prevent service use for more than 30 consecutive days.
  To request an exceptional review, please contact our support team with documented evidence.

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6. Contact Us

 

For any inquiries regarding this policy: [support@chraimus.com]